Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", "You") and Indobet ("the Platform", "We", "Us", "Our"), governing your access to and use of the website located at indobet.buzz, including all associated subdomains, mobile applications, software, and gaming services offered therein.

Indobet operates as an online gaming and sports betting platform serving players across Malaysia, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and surrounding regions. All financial transactions on the platform are denominated in Malaysian Ringgit (MYR).

By accessing the platform, registering an account, making a deposit, or placing any wager, you acknowledge that you have read, understood, and agree to comply with these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform.

For the purposes of these Terms, the following definitions shall apply:

• "Platform" — refers to the Indobet website at indobet.buzz, including all gaming products, betting markets, and ancillary services accessible thereon.
• "Member" / "User" — refers to any individual who has registered a verified account on the Indobet platform.
• "Account Balance" — refers to the total real-money funds held in a Member's account, excluding any bonus funds pending wagering requirements.
• "Bonus Funds" — refers to promotional credits awarded by Indobet subject to applicable wagering requirements before conversion to withdrawable cash.
• "Wagering Requirement" — refers to the number of times a bonus amount must be turned over in qualifying bets before withdrawal of associated winings is permitted.
• "KYC" — Know Your Customer; the identity and document verification process required for account approval and withdrawal processing.
• "AML" — Anti-Money Laundering; compliance obligations applicable to all financial transactions on the platform.
• "Prohibited Jurisdiction" — any territory or jurisdiction in which access to or use of online gaming services is restricted or prohibited by applicable law.
• "MYR / RM" — Malaysian Ringgit, the exclusive transactional currency of the Indobet platform.

To be eligible to register and maintain an active account on Indobet, you must satisfy each of the following conditions at all times:

• You are at least 21 years of age. Indobet does not provide services to individuals under the age of 21 under any circumstances.
• You are registering on your own behalf as a private individual and not as an agent, representative, or on behalf of any third party.
• You are not accessing the platform from a Prohibited Jurisdiction where online gaming is restricted or unlawful.
• You have not previously had an Indobet account suspended, terminated, or closed for breach of these Terms.
• You are not a current employee, contractor, director, or immediate family member of an employee of Indobet or any of its affiliated service providers.
• You have full legal capacity to enter into binding agreements under the laws applicable to your jurisdiction of residence.

Each individual may maintain only one (1) registered account on the Indobet platform. The creation of multiple accounts by single individual — whether using different names, email addresses, payment methods, or device identifiers — constitutes a material breach of these Terms and will result in the closure of all associated accounts and forfeiture of any balances therein.

When registering, you are required to provide accurate, current, and complete information. This includes your legal full name (as it appears on your national identification document), a valid email address, and a Malaysian mobile number. You are responsible for maintaining the accuracy of your registration information and must notify us immediately of any changes.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. Indobet will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain adequate security of your login details. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Indobet is required to conduct Know Your Customer (KYC) verification on all members prior to the processing of any withdrawal request. KYC verification may also be triggered by deposit thresholds, unusual account activity, or as part of routine compliance review.

The following documents may be requested as part of the KYC process:

• Proof of Identity: Malaysian National Identity Card (MyKad), valid passport, or other government-issued photo identification.
• Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the preceding 90 days, displaying your full name and residential address.
• Proof of Payment Method: A copy or screenshot of the payment method used for deposits (e.g., bank account statement, e-wallet account page) to confirm ownership.
• Source of Funds: In cases where deposits exceed prescribed thresholds, documentation evidencing the legitimate source of funds may be required in accordance with AML obligations.

Failure to provide satisfactory KYC documentation within the stipulated timeframe may result in suspension of withdrawal privileges or account closure. Indobet shall not be liable for any delays in processing caused by incomplete or unsatisfactory KYC submissions.

All deposits and withdrawals on Indobet are processed exclusively in Malaysian Ringgit (MYR). Indobet does not charge fees on standard deposits; however, your payment provider or bank may apply their own charges, for which Indobet bears no responsibility.

The following minimum transaction limits apply on the Indobet platform:

• Minimum Deposit: MYR 50 per transaction.
• Minimum Withdrawal: MYR 100 per transaction.
• Withdrawal Processing Time: Typically within 15 minutes for fully verified accounts. Processing may extend during peak periods or where additional verification is required.

Withdrawals may only be made to a payment method and account held in the same name as the registered Indobet account. Third-party withdrawals are strictly prohibited. Indobet reserves the right to request additional documentation before processing any withdrawal request.

Supported payment methods currently include: DuitNow, FPX, Touch 'n Go eWallet, Boost eWallet, GrabPay, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, Visa, Mastercard, USDT, and BTC. The availability of specific methods may vary and is subject to change without notice.

Indobet offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, birthday bonuses, and VIP tier rewards. Each promotion is governed by specific terms published at the time of the offer. General bonus rules that apply across all promotions are as follows:

• Only one welcome bonus may be claimed per Member, per household, and per IP address.
• Bonus funds are credited to a separate bonus wallet and cannot be withdrawn until the applicable wagering requirement has been met in full.
• Wagering requirements must be completed within the time period specified in the promotion terms. Unmet requirements upon expiry will result in forfeiture of the bonus and any associated winnings.
• Indobet reserves the right to restrict eligible games for the purpose of bonus wagering. Certain game types — including, but not limited to, live dealer games, jackpot slots, and specific table games — may contribute at reduced rate toward wagering requirements as specified in each promotion.
• Where Indobet determines that a Member has attempted to abuse the bonus system — including through the use of multiple accounts, bet hedging, arbitrage, or collusion — Indobet reserves the right to void bonus, cancel associated winnings, and suspend the account pending investigation.
• Indobet reserves the right to amend, withdraw, or cancel any promotion at its sole discretion and without prior notice.

All bets placed on Indobet are subject to the specific rules of the relevant game, market, or event as published on the platform at the time of wagering. In the event of any ambiguity or dispute, the ruling of Indobet shall be final and binding.

Key general betting rules applicable across all products are as follows:

• All bets are final once confirmed. Indobet does not accept requests to void confirmed bets except in cases of verifiable technical error.
• In the event of a technical failure or platform disruption that affects the outcome of a bet, Indobet reserves the right to void affected wagers and refund stakes.
• Indobet reserves the right to set maximum stake limits per event, per market, and per Member. These limits may be applied without prior notice.
• For sports betting: match results are settled according to official results from the relevant governing body. Extra time and penalties do not count for full-time market settlement unless expressly stated otherwise.
• For live casino games: the decisions of the live dealer and/or the certified RNG are final. No claims of system error will be accepted once a round is settled.
• Odds displayed on the platform are subject to change prior to bet placement. The odds applicable to a bet are those in force at the moment the bet is confirmed by the system.

The following conduct is strictly prohibited on the Indobet platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referal to relevant authorities:

• Providing false, inaccurate, or misleading information during registration or any KYC process.
• Creating or operating more than one account per individual.
• Using the platform if you are under 21 years of age, regardless of how access was obtained.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform for the purpose of gaining an unfair advantage.
• Engaging in money laundering, match fixing, or any activity that constitutes financial crime under applicable law.
• Coluding with other Members to manipulate game outcomes or exploit bonus structures.
• Attempting to access restricted areas of the platform or circumvent security measures.
• Engaging in abusive, threatening, or harassing conduct toward Indobet staff or other Members via the platform's communication channels.

All content on the Indobet platform — including but not limited to text, graphics, logos, icons, software, game interfaces, audio-visual elements, and data compilations — is the proprietary intellectual property of Indobet or its licensed content providers and is protected by applicable copyright, trademark, and database laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, recreational purposes in accordance with these Terms. No part of the platform may be reproduced, distributed, modified, reverse-engineered, or exploited for commercial purposes without the express prior written consent of Indobet.

To the maximum extent permitted by applicable law, Indobet, its directors, officers, employees, affiliates, and service providers shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform.
• Loss of winings, profits, data, or goodwill resulting from platform downtime, technical errors, or third-party service failures beyond Indobet's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any losses arising from your reliance on information published on the platform, including odds, statistics, or promotional materials.

Indobet's total aggregate liability to any Member in connection with these Terms shall not exceed the total deposits made by that Member in the 30-day period immediately preceding the event giving rise to the claim.

Indobet is committed to promoting safe and responsible gambling. We recognise that for a small proportion of players, gambling can become a problem, and we take our duty of care seriously. The following responsible gambling tools are available to all Members at no charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings.
• Loss Limits: Restrict the maximum amount you may lose within a defined time period.
• Session Time Reminders: Receive notifications at customisable intervals during gaming sessions.
• Reality Check: Periodic on-screen reminders displaying cumulative time spent and net activity during the session.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the platform via our support team. Self-exclusion requests are processed within 24 hours and apply to all platform products.
• Account Cooling-Off: Take a short break of24 hours to 6 weeks without permanently closing your account.

If you feel that gambling is negatively affecting your wellbeing or financial situation, we strongly encourage you to make use of these tools and to seek appropriate support. For full details on our responsible gambling programme, please visit our Responsible Gambling page.

Indobet reserves the right to suspend, restrict, or permanently close any Member account without prior notice where:

• A Member has breached any provision of these Terms.
• Fraudulent activity, bonus abuse, money laundering, or match-fixing is suspected or confirmed.
• A Member fails to provide satisfactory KYC documentation within a reasonable period of request.
• A Member is found to be under 21 years of age.
• A Member is found to be accessing the platform from a Prohibited Jurisdiction.
• Indobet is required to do so by applicable law, regulatory obligation, or court order.

Where an account is suspended pending investigation, Indobet will endeavour to complete the investigation and communicate its findings within 14 business days. Account balances held at the time of suspension will be managed in accordance with applicable regulatory requirements.

A Member wishing to voluntarily close their account may do so by contacting our support team. Upon closure, any remaining account balance will be refunded to the Member's verified payment method within 5 to 10 business days, subject to completion of outstanding KYC requirements.

Indobet reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable advance notice by publishing the updated Terms on this page and, where appropriate, notifying Members via their registered email address.

Your continued use of the platform following publication of any amended Terms constitutes your acceptance of those amendments. If you do not agree with any changes, you must cease using the platform and may request account closure in accordance with clause 13 of these Terms.

The date of the most recent revision is displayed at the top of this page. We recommend that Members review these Terms periodically to remain informed of any updates.

These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which Indobet holds its operating licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through Indobet's internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies of the applicable licensing jurisdiction.

Members who wish to raise a formal complaint should first contact our support team at [email protected] with a clear description of the issue. We will acknowledge all formal complaints within 48 hours and aim to provide a substantive response within 14 days.

If you have any questions, concerns, or queries regarding these Terms and Conditions, please contact the Indobet support team through any of the following channels: